Grievance Redressal Committee (GRC)

The Grievance Redressal Committee (GRC) of Muzaffarpur College of Professional Education is constituted to look into complaints lodged by students, parents, faculty, and other stakeholders, ensuring a fair, impartial, and timely resolution of all grievances.

Objective and Scope

The main objective of the GRC is to:

• Address and resolve the grievances of students and staff promptly and effectively.
• Maintain a harmonious educational environment free from discrimination and unfair treatment.
• Ensure adherence to the policies and regulations set by the institution, AICTE/PCI/UGC, and the affiliating University/Board.

Areas of Grievance

Grievances related to the following areas can be brought before the committee:

• Academic matters (e.g., examination, evaluation, academic standards).
• Financial matters (e.g., fee payments, refunds, financial aid).
• Administrative decisions and disciplinary matters.
• Infrastructure and Maintenance issues.

Composition of the GRC

The GRC is constituted with the following members:

Grievance Redressal Committee - Management

Grievance Redressal Committee - Pharmacy

Grievance Redressal Committee - Polytechnic

Please note: The names and exact designations of current members are subject to change and should be updated by the college administration.

Grievance Submission Procedure

• Formal Submission: The aggrieved party must submit a written application detailing the complaint, supporting documents, and the desired remedy.
• Submission Point: Applications should be submitted to the Member Secretary of the GRC or dropped in the designated Grievance Box.
• Resolution: The Committee will investigate the complaint and communicate its final recommendation/resolution to the aggrieved party within a defined time frame.

Contact for Submission

• Pharmacy & MGMT: +91 7643908777 | info@mcpe.co.in
• Diploma: +91 9031602134 | mcpemuzaffarpur@gmail.com

All grievances are handled confidentially.